tk bazi Privacy Policy

1 What Information We Collect

We collect various types of information to improve your experience on the tk bazi platform and to ensure a safe service.

1.1 Registration and Identity Information

• Full name and date of birth (for age verification — registration is not accepted for those under 21)
• National ID or passport number
• Residential address
• Email address and mobile number
• Username and password (stored in encrypted form)

1.2 Financial Transaction Information

To process deposits and withdrawals, we collect your payment method details. This includes bKash, Nagad, Rocket, or Upay account numbers and bank account details. Card numbers or full bank account numbers are not stored on our servers — only the transaction reference and amount are recorded.

1.3 Technical and Browsing Information

• IP address and device type
• Browser name and version
• Operating system
• Page visit time and duration
• Cookie and session data

1.4 Gaming Activity Information

We store your gaming history, betting patterns, win/loss records, and bonus usage information. This data is primarily used for fraud prevention, ensuring responsible gaming, and securing your account.

2 How Information Is Collected

We collect your information in the following ways:

• Direct collection: Through registration form submission, login, deposit or withdrawal requests, and contact with the support team.
• Automatic collection: When you use our website or app, technical information is automatically collected via cookies, pixel tags, and log files.
• Via third parties: We may receive certain information from identity verification agencies, payment processors, and anti-fraud services.

3 Purpose of Using Information

tk bazi uses the information collected solely for legitimate and specific purposes. Details are set out below:

3.1 Service Operation and Improvement

Information is used to create and manage your account, process transactions, deliver gaming services, and ensure the overall functioning of the platform.

3.2 Identity and Age Verification

We carry out identity verification to prevent access by those under 21 and to stop the opening of multiple accounts and identity fraud.

3.3 Security and Fraud Prevention

Information is analysed to detect unusual transactions, identify account hacking attempts, and comply with anti-money laundering (AML) regulations.

3.4 Communication and Support

Your contact information is used to send account-related notifications, provide live chat and email support, and inform you of important policy changes.

3.5 Responsible Gaming

We use information to monitor your gaming activity, identify unusual patterns, and assist with setting limits where needed. Detailed guidance is available on our Responsible Gaming page.

4 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

4.1 Essential Cookies

These are required for the core functionality of the platform — such as maintaining login sessions, keeping transactions secure, and remembering your preferred language. Disabling these cookies will prevent many site features from working.

4.2 Analytical Cookies

These cookies are used to analyse website traffic and user behaviour in order to improve service quality. The data collected is processed in aggregate and does not directly identify any individual.

4.3 Cookie Controls

You can change your cookie preferences from your browser settings. Please note that disabling essential cookies may prevent you from accessing your account or completing transactions.

5 Information Disclosure and Third Parties

tk bazi does not sell or rent your personal information to third parties. However, information may be shared in the specific circumstances below:

• Payment processors: The necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete deposits and withdrawals — solely for the purpose of processing transactions.
• Identity verification agencies: Information may be verified with authorised third parties to complete the KYC (Know Your Customer) process.
• Technology service providers: Limited information is shared with selected technology partners for server management, cybersecurity, and data storage. These partners are bound by strict confidentiality agreements.
• Legal obligations: Information may be disclosed when required to comply with a legal directive from the relevant authority or a court order.
• Business transfer: In the event of a change of business ownership or merger, user information may be transferred to the new operating entity, subject to the terms of this policy.

Your information is not disclosed to any external party for marketing or advertising purposes.

6 Data Security Measures

tk bazi has adopted industry-standard technical and administrative measures to ensure the security of your information:

6.1 Encryption and Cybersecurity

• All data transmission is protected by SSL/TLS encryption technology.
• Passwords are stored using a one-way hashing algorithm.
• Sensitive data is held in encrypted form in the database.
• Regular security audits and penetration tests are conducted.

6.2 Access Controls

Only authorised staff are granted access to the minimum amount of information needed to carry out their specific responsibilities. All access is logged and reviewed regularly.

6.3 Your Responsibilities

You are also responsible for the security of your account. Use a strong password, change it regularly, and never share it with anyone. Remember to end your session after logging in from an unfamiliar device.

7 Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction and identity information may be retained for a specified period (generally five years) to meet legal obligations.
• Marketing communications: If you withdraw your consent, your information is removed from the marketing list.
• Technical logs: These are automatically deleted after 90 days as a rule.

8 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — though some information may need to be retained due to legal obligations.
• Right to object: The right to object to certain types of information processing.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: Where information processing is based on your consent, the right to withdraw that consent at any time.

Upon receiving any request to exercise these rights, we will process it within a reasonable time. In some cases, identity verification may be required.

9 Protection of Minors

tk bazi services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from those under 21. Age is verified at the time of registration and accounts for minors are not approved.

If we become aware that information from a person under 21 has been collected in error, that information will be deleted immediately and the associated account will be closed.

10 Policy Changes

tk bazi reserves the right to update this privacy policy from time to time. If there are any significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification to your registered email.
• Display a notice when you access the service.

If you continue using the service after a change takes effect, you are considered to have agreed to the revised policy. If you object to any change, you may inform our support team or request that your account be closed.

11 Contact Us

If you have any questions, comments, or requests to exercise your information rights regarding this privacy policy, please contact us:

• Live Chat: Available directly via the website or app, 24/7.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. To learn more about tk bazi, visit our About Us page.

This privacy policy is a legal document of tk bazi. It must be read together with our Terms and Conditions. Visit our FAQ section for answers to common questions.